deutsche bahn customer service

Member of the Management Board of Deutsche Bahn AG for Passenger Transport. Unfassbar unfreundliches Personal. www.bahn.de/klassenfahrten Navigating the Deutsche Bahn - Stripes Europe We took this train, but since there was no way we could get to Belgium that night, we called my sister to come and pick us up. Help with Deutsche Bahn Customer Service Telephone Numbers - Train We arrived 2,5 hours later than the planned arrival timeOn the way back we had a delay on our train from Vienna to Frankfurt, due to which we missed our connection to Brussels. (costs depend on provider) Our first journey oin may 2023 our train left half an hour before the planned departure time. Much like planes, the earlier you buy, the cheaper the ticket. Klassenfahrten und Jugendgruppenreisen: He didnt tell us the answer. Dann laden Sie Ihr Ticket entweder per Klick auf den Link aus der Buchungsbesttigungs-Mail direkt in die App oder durch Eingabe Ihrer Auftragsnummer. View jobs Deutsche Bahn Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 9 reviews Location United States 9 reviews Ratings by category 3.2 Work-Life Balance 3.3 Pay & Benefits 3.4 Job Security & Advancement 3.0 Management 3.2 Culture Sort by Please use the contact details below if you have any questions about the following topics: DB's service number +49 30 2970(costs depend on provider), or use our contact form. DB Services - Deutsche Bahn Proposal for "Metropolitan Network" aims to connect two-thirds of Europeans by 2050 High-speed rail network to be extended from today's 11,000 km to 32,000 km Green Deal targets for transport sector to be addressed, Decision amounts to subsidization of online platforms DB announces it will appeal, Partnership extended: DB Cargo, voestalpine, and LogServ sign contract for the transportation of more than 1 million metric tons of steel and scrap Transportation by rail to support path to environmentally friendly steel production New freight cars developed to increase capacity by rail, For the climate, for people, for the economy and for Europe, Radio-controlled train operations and digital signal boxes. Contact | Deutsche Bahn AG - bahnhof.de Safe travels to all. Additional contact information and the details of partners for our station services and other offerings are available here: Services at stations To increase user adoption and lower the barriers to entry, the app should be operated via good old SMS. Kundenanfragen und Erstattungen: DB Systel GmbH, headquartered in Frankfurt am Main, is a wholly owned subsidiary of DB AG and the digital partner for all Group companies. Helpdesk - Deutsche Bahn You can send us an email for other topics. Companies can ask for reviews via automatic invitations. daily from 00:00 to 24:00 Our current email response time is 2 business days. I dont know how they have made it this far without failing. Deutsche Bahn: Discover Germany and Europe by train! She was so sweet to come and pick us up in the middle of the night (416km back and forth). Date of experience: March 04, 2023. Only option is to pay and make this as a learning so next time you will be prepared. When the synthetic lady starts to talk: Press "1" any time. Partnership extended: DB Cargo, voestalpine, and LogServ sign contract for the transportation of more than 1 million metric tons of steel and scrap Transportation by rail to support path to environmentally friendly . For such transactions, please contact theappropriate office. From my understanding, the US use 011 instead; so have you tried replacing the 00 by 011 if you are calling from the US? Sie erreichen den BahnCard-Service auf diesen Wegen: Telefon: 030 2970 (Mo - Fr von 7-21 Uhr, Samstag 9-18 Uhr) Anschrift: BahnCard-Service, 60643 Frankfurt am Main E-Mail: bahncard-service@bahn.de. und im Internet unterbauinfos.deutschebahn.comsowie in der App DB Bauarbeiten. So tauschen Sie Ihr online gebuchtes Ticket um, So stornieren Sie Ihr online gebuchtes Ticket, So stornieren Sie per Post erhaltene Tickets, Hier finden Sie alle Informationen zur Stornierung oder zum Umtausch Ihres Tickets. Mail received on 27/5 and collected by recipient confirmed as per Deutsche Post notification .Despite several reminders to DB , still no resolution , just fobbing off e-mails , saying we are very busy and ' thankyou for your patience ' , we will answer your query asap .DB are very quick to take money for tickets , but not to refund .Appalling customer service , 92% 1 star ratings too high , given my experience !Michael Gilbert , England. Sie knnen Ihren Geschenkgutschein oder eCoupon bei der Buchung eines Tickets einlsen. Nehmen Sie mit uns Kontakt auf. DB Cargo and voestalpine: Environmentally friendly supply chains for green steel production. She proceded to close the Reisezentrum instead of deal with our problem (at Hamburg HBF). We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Dec 14, 2022 7:14 am EST Featured review Hello, I called the Deutsche Bahn international customer service today to get help with a ticket. I am flabbergasted how anyone can respond to a complaint like that in this matter! Click here to get notifications about new complaints of Deutsche Bahn. Dann steht Ihnen Ihr Ticket bereits in der App zur Verfgung. Will greater investment in water resources make for a more sustainable future? I had told him that I was experiencing consistently intermittent connection; it feels like packets are being dropped, requests hang, video calls pause completely and then come back minutes later. Primary Contact. Read 1 more review about Deutsche Bahn AG. Constantly delays and cancellations . Full of bureaucracy, harsh attitudes and poor services. The service centre phone number is +49 6172 913731 (costs depend on provider) E-mail: service-international@bahn.de Times: 08:00-20:00 on Monday-Friday; 10:00-17:00 on Saturday, Sunday and public holidays. Customer Service Representative at Deutsche Bahn - Indeed In Frankfurt station they told us that we could travel to Kln and we had to ask for more information there. I would rather walk next time. However you can change your cookie settings at any time. The word joke describes Deutsche Bahn the best. I would rather carry my friend home next time than ever use this company again. +49 30 2970 The bicycle rental system Call a Bike rounds off our range. AP. Wenn Sie die AppDB Navigator nutzen, empfehlen wir Ihnen, diese regelmig zu aktualisieren. DB Group companies are the main customers of the primarily transport related infrastructure management and infrastructure-close services. Youre in a bit of a hurry and want to book asap? Try getting a number in Germany. kontaktieren Sie bitte dieServicenummer der Deutschen Bahn: 030 2970oder nutzen Sie die Kontaktformulare. Hallo! 800-225-5229 Deutsche Bahn is Germany's main railway company, owned by the German government. Our current email response time is 2 business days.Monday-Friday: 8:00am 5:00 pm (MDT)1-800-225-5229, For Land Transport. Regulations on passenger rights in rail transport - Deutsche Bahn A typical work day includes downloading reports from the report manager and converting to excel. from to Dep Arr Seat only (no ticket) Deutschland-Ticket is here Travel conveniently throughout Germany with just one ticket from for just 49 euros per month. Here you will find a suitable agency in your area. Weird that they don't have an English version. We wish you a better trip next time. Not kidding - this is what they wrote!? Will Covid-19 be an opportunity or threat to sustainable development? exploitation of legal grey areas and screwing over customers. Alternatively, you may use. Europcar The service centre phone number is +49 6172 7613210(costs depend on provider) I have land line telephone service that includes no additional charges for calls made from the USA to the EU. Feb 8, 2023. My severely walking disabled friend fell badly in the process and hurt himself and I hurt myself trying to catch him. I went to Reisezentrum to explain the situation, and the lady printed me a travel plan for a later train, which she said I was not allowed to board. I told her to refund me the ticket or issue me another ticket, and that lots of people were now stranded. The term dumpster-fire was invented for this company.I'm British and have lived in Germany for many years.Warning for anyone booking with DB. Hierbei kann nicht garantiert werden, dass die Preise vorheriger Buchungen wieder verfgbar sind. +49 30 311682904 Furthermore DB Fleet Management also carries out mobility and fleet management services for other companies and the German armed forces. Thank you in advance. Technician Said Issue with Neighborhood Equipment. I can't find any availability, but their customer service says that we should be able to book anytime within 180 days of the trip. (PDF, 532 KB), International bookings on bahn.de or bahn.com, Other issues relating to international rail travel. E-Mail:reservierung@sixt.com Deutsche Bahn Customer Service Contacts - Elliott Report Are sustainable cities a solution to climate change? Hallo! 3.0. on April 26, 2015. They asked me to fill out a form. I couldnt even get a refund when I wanted to cancel my trip after my missed trains. Klasse, ICE Portal, Parkpltze: Serviceangebote whrend IhrerReise. Wenn Sie eine Buchung gem Tarifbedingungen umtauschen mchten, wenden Sie sich bitte an das zustndigeService-Center. Verification can help ensure real people write reviews about real companies. Now it has gone to collections and were told there is nothing they can do because they HAVE to assume the bahncard reached us No tracking number or anything on anything else they have sent us, so please enlighten me as to how you HAVE to assume that when you have no actual evidence that it reached us? Worst public transportation ever had.Just bad as in my "third world country".Always delayed (locals, regional and ICE).I travel frequently to Netherlands. Furthermore the passenger cars in operation are cleaned inside and if necessary outside on a daily basis. (costs depend on provider) E-Mail:bahncard-service@bahn.de. Mon-Fri: 09 to 18:30, Sat: 9:00 to 15:00 Reviews. Submit a complaint and get your issue resolved. Due to a close collaboration with various leading system partners, DB Communication Technology is a successful service provider even on the market outside of DB Group. Received email from DB Customer Service advising that our journey is no longer possible. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. To use our mobile site, please enable JavaScript. Unsere Mobilittsservice-Zentrale steht unverndert fr die Planung und Buchung barrierefreier Reisen zur Verfgung. These are DB agents in the US. Further information on our data processing in connection with this . This train again had technical problems for which we had to make an extra stop. On my way to Munich, the smell coming from the toilet was so awful I had to abandon my seat after a couple of hours. They're in general rather clueless about train travel and will probably end up trying to sell their tickets to you. Ob Sie Digitale Tickets auf bahn.de und im DB Navigator stornieren/umtauschen knnen, hngt von den Erstattungskonditionen Ihres Tickets ab. Info & Services - Deutsche Bahn Telefonnummer Service-Center: 06172 7613210 So my advice, unless and until you get a better answer, is to look for some DB customer service phone number and try to call them to change your reservation. Von Fahrplan und Versptungs-Alarm bis zur Info ber Buchung von Sitzplatzreservierung und Gepckservice: das sind die Services der DB rund um Ihre Zugreise. Hinweis: PDF Deutsche Bahn's customers embrace text-to-speech. - Nuance Communications E-Mail:reservierung@autoeurope.de Angebote, die digital noch nicht verfgbar sind, knnen Sie weiterhin telefonisch buchen. Deutsche Bahn reviews first appeared on Complaints Board on Nov 20, 2015. Your personal Deutsche Bahn customer account: Here you can manage your data, exchange or cancel your tickets, save itineraries and much more. Rufen Sie uns an. The word "joke" describes Deutsche Bahn the best. Customer Service | DB Schenker Enterprise Lab for Logistics and Digitalization. Deutsche Bahn Employee Reviews for Customer Service Representative - Indeed erstatten? Important information: Gerne informiere ich Sie zu: Buchung auf bahn.de und im DB Navigator Umtausch, Storno und Fahrgastrechte Alles rund um die BahnCard They may be able to suggest a more suitable number. 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